FAQ

My orders

• My orders

  You can follow the progress of your order in the Orders section of your Customer Area.

  
  In the summary table, click the number of the order in question to see the shipping details of your items.

• I have a question about my order. How do I do this?

  You can contact our Customer Service Department regarding your order in the following way:

  1. Log into your Customer Area
  2. Click the Orders section
  3. In the summary table, click the number of the order in question to see the details of this order
  4. Click the New Message button at the top right of the page
  5. Next, select the relevant product by your order in the menu (or All products if your request relates to all the items in your order)
  6. Then type your message and click Send to send your request.

  We will then reply your message as soon as possible. You will be notified by email of each new message received.

• What does the "Pending" order status mean?

  Your order is "pending" until all items ordered have been shipped. Once all items have shipped, your order will then show the status as "Complete".

• What are the available shipping methods?

  At this time, we only offer shipping through the Post Office (La Poste).  

• What are the available payment methods?

  You can pay for your order by credit card. The option to pay through Paypal will be available soon.

   

   

• What are the delivery times?

  Delivery times may vary, particularly depending on the inventory available for your item. As a guide: delivery times will be 10 business days, but can however take up to 30 days (if your product is not in stock and must be made when you place the order, for example).

   

• Is it possible to modify or cancel a pending order?

  No, you cannot, at this time, modify or cancel a pending order.

   

• What do I do if a problem occurs when receiving my order?

  If problems occur with your order upon receipt, you can contact our Customer Service Department in the following manner:

  1. Log in to your Customer Area
  2. Click on the Orders section
  3. In the summary table, click on the relevant order number to see the details of this order
  4. Click on the New Message button in the upper right corner of the page 
  5. Next, select the the product in question by your selection in the menu (or All products, if your request concerns all items in your order)
  6. Then type your message and click Send to send your request.

  We will then respond to your message as soon as possible. You will be informed by email of each new message received.

   

• Is it possible to return a product and receive a refund?

  Yes, if you would like to do so. You have 14 days after receipt of your product to request a refund.

  Simply contact our Customer Service Department regarding your order in the following way:

  1. Log into your Customer Area
  2. Click the Orders section
  3. In the summary table, click the number of the order in question to see the details of this order
  4. Click the New Message button at the top right of the page
  5. Next, select the relevant product by your order in the menu (or All products if your request relates to all the items in your order)
  6. Then type your message and click Send to send your request.

  We will then reply your message as soon as possible. You will be notified by email of each new message received.

  Next, you must return the product or products in question to:

  Difymusic - Conflikt Arts

  34 place des lices

  35000 Rennes

   

  We will then refund the amount of the product as well as the shipping costs of it on the account used for payment of your order within 14 days (However, you will be responsible for the shipping costs to return the product(s).)

   

My account

• How do I access my customer account?

  You can access your customer area through the following pages:

  • In the shop menu, click on Account and then Login. 
  • On the login page: here
• How do I change my login email address?

  To change your login email address and contact: log into your Customer Area and select the Profile section in the menu.

  
  You can then change your email address by entering your current email address and then the new email address you want to use.

   

   

• How do I change my password?

  To change your password: log in to your Customer Area and select the Profile section in the menu.

  You can then change your password by entering your current password and then the new password you want to use.

• I forgot my password. How do I reset it?

  If you have lost your password, you can reset it through the Forgot My Password page: click here to access it 

  1. Fill in the email address associated with your account, then click the Reset My Password button.

  2. You will then receive an email with a link that is active for 24 hours and will allow you to choose a new password.
  Click the link in that email and enter the new password you want to use.